Don't worry, you have 60 days to exchange your size/model and 30 days to return your item for a refund.*
*From the date your package arrives.
How do I exchange an item?
- Click on "My Account", log in to access your order history.
- Then click on “Return product” on the order concerned.
- Follow the instructions provided by our online exchange and return module, which will guide you step by step through the process.
- Select the product(s) to exchange or return, then confirm your delivery address (you can even change it) and validate.
- Returned products must be new, unworn (except for fitting) and in their original packaging. For swimwear, please return them to us clean and with their hygiene protection and labels.
- Return the item(s) to the address specified on the return form. You can return the items to us by Tracked Letter (strongly recommended), Colissimo, Registered Letter or by Simple Letter (not recommended, as there is no tracking).
- The exchange will be processed upon receipt of your return.
*We remind you that the return costs are your responsibility, however we offer you the delivery costs of the product you have chosen in exchange for the returned one.
If you have any questions, please do not hesitate to contact us.
Am I responsible for shipping costs?
Yes, return shipping costs are the customer's responsibility.